Terms of Service

1. Acceptance of Terms

By creating an account or using Umba ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service. We may update these terms from time to time; continued use after an update constitutes acceptance of the revised terms.

2. Description of Service

Umba is an AI marketing studio that provides specialized agents for generating images, captions, blog posts, landing pages, presentations, short videos and other marketing assets. Outputs are produced using third-party AI models and may vary in quality. The Service is provided on an "as is" basis.

3. Credit System and Payments

The Service operates on a credit-based model. Each generation deducts a predefined number of credits from your balance. Plan credits are issued monthly with your subscription and reset at the start of each billing cycle. Top-up credits do not expire and are spent only after plan credits are exhausted. All payments are processed by our payment partners and are non-refundable except as set out in Section 4.

4. Refund Policy

Used credits are non-refundable under any circumstances. Unused top-up credits may be refunded within seven (7) days of purchase by contacting support. Subscription fees are non-refundable once the billing period has begun, but you may cancel at any time to avoid future charges.

5. User Responsibilities

You are responsible for all activity on your account and for keeping your credentials secure. You agree not to use the Service to generate unlawful, defamatory, infringing, hateful, sexually explicit involving minors, or otherwise harmful content. You will not attempt to reverse engineer, resell access to, or abuse the Service in a way that degrades performance for other users.

6. Intellectual Property

You retain full commercial ownership of every asset you generate through Umba. We claim no rights over your prompts or generated outputs. The Umba platform, brand, and underlying software remain the property of Umba and are protected by applicable intellectual property laws.

7. Limitation of Liability

To the maximum extent permitted by law, Umba shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, arising out of your use of the Service. Our total aggregate liability for any claim shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

8. Contact

Questions about these terms can be sent to hello@umba.ai.